Customer Success Influencer

Global 

About CIPIO.ai

CIPIO.ai, the Community Commerce Marketing (CCM) application software company, provides a comprehensive suite of enterprise-class SaaS-based CCM applications for Community Influence Marketing, Community Content Generation, and Community Referral Marketing. CIPIO.ai’s solutions are built on a next-generation software platform that incorporates advanced machine learning, generative AI, and Web 3.0 technologies so that brands can dramatically reduce the amount of internal and external resources they need to acquire, authenticate and activate a community of enthusiasts and influencers. CIPIO.ai’s award-winning solutions are tried, tested, and proven to increase sales, awareness, and retention and generate significant ROI for leading brands such as Crunch Fitness, Everybody Eat, World’s Gym, BioVanta, FitnessSF, Righteous Felons, Menchies FroYo, and ICON Park and others.

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Key Responsibilities:

The Customer Success Influencer (CSI) will utilize excellent Customer relationship-building skills and our internal tools to help execute influencer campaigns from start to finish. As the main point of Customer contact, the CSI will manage the day-to-day operations and thrive in a fast-paced, self-starter environment and work directly with high-quality social media influencers to provide both the influencers and the brand Customers a seamless influencer marketing experience. The CSI plays an integral role in ensuring Customer success and driving high retention rates with CIPIO’s Automated Community Influencer Marketing Platform.

• Gain a deep understanding of customer product and marketing goals to proactively propose influencers who can help drive campaign content, strategy, and idea optimization
• Build and maintain strong relationships with a diverse influencer ecosystem (e.g. agents, influencers, ambassadors, and experts)
• Execute on new sourcing strategies to communicate campaign briefs, and negotiate new partnerships with influencers
• Streamline operational processes related to our influencer marketing efforts, corresponding and following up with influencers and answering questions about the brand campaign and our processes
• Streamline operational processes related to our influencer marketing efforts, corresponding and following up with influencers and answering questions about the brand campaign and our processes
• Maintain influencer outreach lists while actively scouting new talent and clearly communicate the outcomes of the sourcing effort
• Draft paid and unpaid influencer content briefs and work with teams to review & approve
• Communicate via video conferencing with the influencers directly for screening purposes and to explain campaign goals
• Review influencer content and provide feedback leveraging our internal guidelines
• Keep up and understand current trends and leaders in the social community

Key Requirements:

• 2+ years in Customer success
• You are a highly organized “doer” with an exceptional ability to prioritize, multitask, work autonomously, and communicate proactively
• Analytical, a structured thinker who has strong Excel experience
• Working knowledge of the influencer landscape across social media platforms
• Experience in direct influencer communication across social platforms or experience with influencer marketing platforms is a plus
• A passion for keeping things organized and executing with competing priorities
• You’re open-minded. To learning new things, being around new people, mentorship, feedback, and learning and growing in your role
• You’re open-minded. To learning new things, being around new people, mentorship, feedback, and learning and growing in your role
• Strong troubleshooting skills, with creative ability to overcome challenges and achieve resolution
• Strong troubleshooting skills, with creative ability to overcome challenges and achieve resolution
• Ability to thrive in a rapidly growing start up environment that is developing and growing quickly
• Scrappiness, “no task too small” attitude with a bias towards action
• Excellent communications skills (written, spoken, presentations) and able to use Zoom/ Google hangout for most of your day-to-day interactions
• Excellent communications skills (written, spoken, presentations) and able to use Zoom/ Google hangout for most of your day-to-day interactions
• Excellent communications skills (written, spoken, presentations) and able to use Zoom/ Google hangout for most of your day-to-day interactions
• Ability to work independently in a fast-paced environment and highly organized with an ability to manage multiple projects simultaneously
• Strong interpersonal, organizational, communication and analytical skills

Working Hrs:  US Working Hours