Customer Success Associate

Global 

About CIPIO.ai

CIPIO.ai, CIPIO.ai, the Community Commerce Marketing (CCM) application software company, provides a comprehensive suite of enterprise-class SaaS-based CCM applications for Community Influence Marketing, Community Content Generation, and Community Referral Marketing. CIPIO.ai’s solutions are built on a next-generation software platform that incorporates advanced machine learning, generative AI, and Web 3.0 technologies so that brands can dramatically reduce the amount of internal and external resources they need to acquire, authenticate and activate a community of enthusiasts and influencers. CIPIO.ai’s award-winning solutions are tried, tested, and proven to increase sales, awareness, and retention and generate significant ROI for leading brands such as Crunch Fitness, Everybody Eat, World’s Gym, BioVanta, FitnessSF, Righteous Felons, Menchies FroYo, and ICON Park and others.

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Key Responsibilities:

The Client Success Associate will utilize excellent client relationship-building skills and our internal tools to help execute influencer campaigns from start to finish. In this role, you will
act as the main point of client contact and manage the day-to-day operations of the client accounts. The Client Success Associate thrives in a fast-paced, self-starter environment and works directly with internal influencer success teams and brands to provide a seamless influencer marketing experience. The Client Success Associate also plays an integral role in ensuring client success and driving high retention rates with CIPIO’s Community Influencer Marketing Platform.

• Execute the day-to-day relationship tasks with Cipio’s brand clients
• Gain a deep understanding of client product and marketing goals to propose campaign content, strategy, and optimization ideas proactively
• Facilitate communications between Cipio and the brand partners surrounding the campaign planning, execution, and analysis process. Including managing campaign calendar, monitoring and optimizing campaign results, writing creative briefs, and helping to implement tracking methods for the campaign analysis reports on client sites
• Work with brand partners to review & approve influencer-made content from brand-safety and legal (FTC & our 14-point brand safety check) perspectives and gain final approval before postings
• Have a pulse on trends in the social commerce industry
• Prepare and deliver calibration calls with brand partner
• Review and report on campaign outcomes in a transparent and efficient manner
• Provide ongoing training and best practices to Cipio’s Brand Partners
• Conduct account reviews to share positive outcomes and identify growth opportunities

Key Requirements:

• 3-5 Years in a client management role
• You are a highly organized “doer” with an exceptional ability to prioritize, multitask, work autonomously, and communicate proactively
• A structured thinker who is, has strong Excel experience
• Working knowledge of the influencer landscape across social media platforms
• Experience in direct influencer communication across social platforms or experience with influencer marketing platforms is a plus
• A passion for keeping things organized and executing with competing priorities
• You’re open-minded to learning new things, being around new people, mentorship, feedback, and learning/growing in your role
• Strong troubleshooting skills, with creative ability to overcome challenges and achieve resolution
• Scrappiness, “no task too small” attitude with a bias towards action
• Excellent communications skills (written, spoken, presentations) and able to use Zoom/ Google hangout for most of your day-to-day interactions
• Ability to work independently in a fast-paced environment and highly organized with an ability to manage multiple projects simultaneously
• Strong interpersonal, organizational, communication, and analytical skills

Working Hrs: US Working Hours