Careers @ CIPIO

Back to jobs

Customer Success Influencer

Global | Full Time

CIPIO is the Industry’s only Automated Community Influencer Marketing Platform that helps the fastest-growing eCommerce Brands in the world to uncover, engage, and activate raving fans of the Brands to increase sales, retention, and engagement using AI & Data. We are obsessed with generating outcomes for our customers, and that starts with our #1 assets, our employees. We are passionate about building a company that believes in boundless creativity, astonishing customers, doing the right thing no matter what while growing and having fun.

The Customer Success Influencer (CSI) will utilize excellent Customer relationship-building skills and our internal tools to help execute influencer campaigns from start to finish. As the main point of Customer contact, the CSI will manage the day-to-day operations and thrive in a fast-paced, self-starter environment and work directly with high-quality social media influencers to provide both the influencers and the brand Customers a seamless influencer marketing experience. The CSI plays an integral role in ensuring Customer success and driving high retention rates with CIPIO’s Automated Community Influencer Marketing Platform.

Key Responsibilities:

  • Gain a deep understanding of customer product and marketing goals to proactively propose influencers who can help drive campaign content, strategy, and idea optimization
  • Build and maintain strong relationships with a diverse influencer ecosystem (e.g. agents, influencers, ambassadors, and experts)
  • Execute on new sourcing strategies to communicate campaign briefs, and negotiate new partnerships with influencers
  • Streamline operational processes related to our influencer marketing efforts, corresponding and following up with influencers and answering questions about the brand campaign and our processes
  • Maintain influencer outreach lists while actively scouting new talent and clearly communicate the outcomes of the sourcing effort
  • Draft paid and unpaid influencer content briefs and work with teams to review & approve
  • Communicate via video conferencing with the influencers directly for screening purposes and to explain campaign goals
  • Review influencer content and provide feedback leveraging our internal guidelines
  • Keep up and understand current trends and leaders in the social community

Key Requirements:

  • 2+ years in Customer success
  • You are a highly organized “doer” with an exceptional ability to prioritize, multitask, work autonomously, and communicate proactively
  • Analytical, a structured thinker who has strong Excel experience
  • Working knowledge of the influencer landscape across social media platforms
  • Experience in direct influencer communication across social platforms or experience with influencer marketing platforms is a plus
  • A passion for keeping things organized and executing with competing priorities
  • You’re open-minded. To learning new things, being around new people, mentorship, feedback, and learning and growing in your role
  • Strong troubleshooting skills, with creative ability to overcome challenges and achieve resolution
  • Ability to thrive in a rapidly growing start up environment that is developing and growing quickly
  • Scrappiness, “no task too small” attitude with a bias towards action
  • Excellent communications skills (written, spoken, presentations) and able to use Zoom/ Google hangout for most of your day-to-day interactions
  • Ability to work independently in a fast-paced environment and highly organized with an ability to manage multiple projects simultaneously
  • Strong interpersonal, organizational, communication and analytical skills

Working Hrs: US Working Hours